FAQS
Subscription Orders
How do I set up a subscription?
To receive your monthly or quarterly Dalaly Box, you must create a customer account after subscribing. Make sure to use the same email address you subscribed with. Without this account, you won't receive your tracking link.
Once your account is set up, you'll have full control of your subscription. You can update your shipping details, payment information, pause, or cancel your subscription anytime.
If you need to update your shipping address, please do so before your payment is processed. If you make changes afterward, kindly email us at info@dalalyco.com to confirm the correct address, and we’ll update it for you.
We are not responsible for incorrect shipping addresses, so if you're unsure, feel free to reach out—we’re happy to help!
Will the Dalaly subscription box contain any receipts or prices?
No need to worry—we've got you covered! Your Dalaly subscription box will never include invoices, prices, or order details. All purchase information will be sent directly to your email.
How long does shipping take for subscriptions?
Shipping times depend on when you subscribe or place your order. For example, if you subscribe in March, your order will be shipped within the first 10 days of April, with delivery expected mid-month.
If you have any questions, feel free to reach out—We are happy to help!
How do subscription payments work?
You'll be billed automatically each month. Your first payment will be processed on the day you subscribe, and your first box will arrive around mid-month of the following month.
After that, payments will be charged on the same date each month. (So if you subscribe on the 11th, future payments will also be on the 11th of every month.)
Product Information
Sizes and Availability
At Dalaly, we are committed to inclusivity and ensuring every woman feels confident and beautiful in our pieces. While we currently offer a select range of sizes, we are actively working towards expanding our size options in the near future.
If your preferred size is unavailable, be sure to check back soon or sign up for our updates—we’re always working to bring you more choices. Your feedback matters to us, and we’d love to hear what sizes you'd like to see next!
How do I know what size will fit me?
Check out our size guide here! We’re happy to help as much as we can, but every body is unique. To ensure the best fit, we recommend measuring yourself against our size chart before ordering, as we can’t provide additional virtual sizing advice beyond these guidelines.
Shipping & Delivery
What is your shipping policy?
Once your order is on its way, you’ll receive an email confirmation so you can eagerly anticipate its arrival.
One-Time Orders
- Qatar & UAE: Place your order before 11 AM (Sunday–Thursday) for next-day shipping. Delivery times for Qatar & UAE can be anywhere between 2-5 business days.
- Worldwide Orders: Orders are processed within 1-2 business days before being shipped. Shipping times may vary.
Membership and Subscription Shipping Times
- Qatar & UAE: Subscription boxes typically arrive within 2-7 days.
- International: Delivery can take up to 14 days, depending on the destination. Some countries may experience customs delays of 2+ weeks, which are beyond our control.
Important Notes:
- We strive to ensure timely deliveries, but delays may occur due to factors beyond our control, such as courier strikes, public holidays, or customs processing.
- For international orders, customs fees or import taxes may apply, depending on your country’s regulations. These fees are the responsibility of the recipient.
- If your order is delayed, please check with your local courier or customs office before reaching out to us.
We appreciate your patience and support!
Will I have to pay customs duties on my order?
If your order is shipped internationally, any customs fees or charges will be the recipient's responsibility. We are not liable for these charges, as they are determined by the customs authorities in your country. Fees can vary and are unpredictable, so please check with your local customs office for more information.
Has my order been shipped?
Once your order has been shipped, we’ll send you a confirmation email. Sometimes these emails end up in your spam or junk folder, so be sure to check there too. If you still can’t find it, just reach out to us at info@dalalyco.com and we’ll look into it for you!
Discount Codes
I forgot to put my discount code in; what can I do?
Sorry, we can't apply a discount code after the order has already been processed.
Can I have a discount code?
Discount codes can only be used once and not in conjunction with any other offer unless otherwise stated. You can use the code SPOILYOURSELF10 for 10% off your first subscription box.
Order/Delivery Issues
My set has arrived damaged, what do I do?
We always try to make sure your order arrives just as beautiful as when we sent it. But sometimes things can get damaged during shipping. If that happens, please email us at info@dalalyco.com with pictures and details, and we’ll sort out a replacement for you. Just make sure you keep the damaged item until we find a solution!
It says that my order has been delivered, but I have not received my order?
If your order says it was delivered but you haven’t received it, please email us at info@dalalyco.com so we can look into it.
Before reaching out, kindly check with anyone in your household or your neighbours to see if they accepted the package for you.
What if my order is late or delayed?
If your order hasn’t arrived 14 working days after it was sent, we’ll look into it and either send you a replacement or give you a refund. We might need you to fill out a quick form so we can check with the courier.
If your order comes back to us because it wasn’t collected from the pickup point, we’ll need to charge you again for postage to send it back out. But don’t worry—we’ll sort everything out for you!
Something is missing in my set?
If anything is missing or damaged in your Dalaly box, please email us as soon as you can. We follow a careful packing process, but if something isn’t right, let us know within 28 days so we can sort it out quickly. After 28 days, we might not be able to fully investigate the issue.
I have provided an incorrect shipping address
If you need to update your shipping address for a one-time order, please email us ASAP—ideally within 30 minutes.
If your order has already been shipped (you'll get a dispatch email), we won’t be able to change the address. If it gets sent to the wrong address and comes back to us, we’ll reach out to arrange sending it again—there’ll be an extra shipping fee for that. Please double-check your details when ordering, as we can’t take responsibility for incorrect addresses.
Can I change something about my order?
You have 30 minutes to make changes to a regular order (not a subscription), but we can’t always guarantee it’ll go through in time.
For subscription orders, any changes—like swapping products, editing gift messages, updating your address, cancelling, or asking for a refund—need to be done before your next billing date. You can do this through your online account or by emailing us at info@dalalyco.com with your order number and the changes you’d like to make. We’ll do our best to help!
Refund/Returns
At this time, we do not accept returns or offer refunds on any products or services once a purchase has been made. Please be sure to review your order carefully before completing your purchase.
This policy applies to all items, including those that are on sale or discounted.
Exceptions
The only exceptions to this policy are items that are defective or damaged upon arrival. If you receive a defective or damaged product, please contact our customer service team immediately at info@dalalyco.com so we can resolve the issue.
By completing your purchase, you acknowledge and agree to this policy.